Tales of Vesperia DE

Support
#1

I hate to bother you guys here since this may be unrelated, but I’m out of other options.

I can’t get past the anime intro in ToV. It crashes at the end of the intro or when I press any button every single time. I’ve removed all controllers, exited 3rd party software, removed my second monitor, disabled the Steam & AMD overlays with SpecialK, tried full screen, windowed and windowed borderless.

I’ve got an i5-6600 with a Radeon RX 5700 on Windows 7. Drivers are up to date. If I can’t get some advice here I’ll have to refund the game.

I’ve got logs from SpecialK since Vesperia itself doesn’t seem to do anything or even give a specific error message. I can post pastebin links if somebody thinks it will help. The error log is:

Unhandled Top-Level Exception (c0000005):

[! Except !] << EXCEPTION_ACCESS_VIOLATION >>

[ Thread ] ~ Name…: “WorkThread”
[ FaultMod ] # File…: ‘F:\SteamLibrary\steamapps\common\Tales of Vesperia Definitive Edition\TOV_DE.exe’
[ FaultMod ] * RIP Addr.: TOV_DE.exe+000000000077CEE0h
[StackFrame] <-> Rip=00013f7ecee0h, Rsp=00008409f4f8h, Rbp=0000000000a8h
[StackFrame] >-< Rsi=00008d8b4f01h, Rdi=00008409f580h
[ GP Reg ] rax: 0x000000000000 rbx: 0x000000000000
[ GP Reg ] rcx: 0x000000000000 rdx: 0x0000026621e8
[ GP Reg ] r8: 0x00000000000c r9: 0x000000000001
[ GP Reg ] r10: 0x00008d8b4ef4 r11: 0x00008409f4d8
[ GP Reg ] r12: 0x00013f070000 r13: 0x000000000200
[ GP Reg ] r14: 0x0000000000ff r15: 0x000000000000
[ GP Flags ] EFlags: 0x00010206

TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
ucrtbase.DLL > o__realloc_base
kernel32.dll > BaseThreadInitThunk
ntdll.dll > RtlUserThreadStart

08/21/2020 16:43:48.417:
Unhandled Top-Level Exception (c0000005):

[! Except !] << EXCEPTION_ACCESS_VIOLATION >>

[ Thread ] ~ Name…: “WorkThread”
[ FaultMod ] # File…: ‘F:\SteamLibrary\steamapps\common\Tales of Vesperia Definitive Edition\TOV_DE.exe’
[ FaultMod ] * RIP Addr.: TOV_DE.exe+000000000077CEE0h
[StackFrame] <-> Rip=00013f7ecee0h, Rsp=00008409f4f8h, Rbp=0000000000a8h
[StackFrame] >-< Rsi=00008d8b4f01h, Rdi=00008409f580h
[ GP Reg ] rax: 0x000000000000 rbx: 0x000000000000
[ GP Reg ] rcx: 0x000000000000 rdx: 0x0000026621e8
[ GP Reg ] r8: 0x00000000000c r9: 0x000000000001
[ GP Reg ] r10: 0x00008d8b4ef4 r11: 0x00008409f4d8
[ GP Reg ] r12: 0x00013f070000 r13: 0x000000000200
[ GP Reg ] r14: 0x0000000000ff r15: 0x000000000000
[ GP Flags ] EFlags: 0x00010206

TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
TOV_DE.exe > Scaleform::Render::Matrix4x4::Transpose
ucrtbase.DLL > o__realloc_base
kernel32.dll > BaseThreadInitThunk
ntdll.dll > RtlUserThreadStart

#2

If/when the game crashes silently it’s usually logged in Event Viewer > Windows Logs > Application.

It’s possible the game experiences different crashes with and without Special K in it.