Support has never done anything for me, ever. They just copy and paste the same response every time. I’m beginning to question if they can read English.
I cannot change my profile name (on account of that thing someone did to me), you are more than welcome to do it for me.
This so-called community ban also prevents password recovery from working, prevents me from acquiring API keys and prevents adding anyone to my friends list (thus no Private Messaging).
#3 guarantees that I cannot communicate with moderators and that brings us back to point #1. This cycle repeats, I get angrier and angrier.
I do not think you have even the slightest clue how broken Steam is, that burden has gone to me. As your test subject, the punishment being dished out extends way beyond the scope you were told.
Can you please cut it out with the "you have n-many bans" shtick and just go by the ratio of unflagged posts to flagged? As time progresses and I become more and more angry with moderators and have people constantly harassing me (ban them and their 10+ alternate accounts please, btw), I occasionally snap.
But that is to be expected when moderation is as dysfunctional as on display here, and the 40,000 (35k in public, 5k in groups) other posts are innocuous. With very basic arithmetic you could weight the whole problem away and focus on applying obnoxious punishments to the actual people making your community the hell hole that it is.
Use weighted scores rather than magnitude, or you are applying the nuclear option to the wrong party and then somehow acting surprised when “nothing was learned.”
Tl;Dr: You have to realize, Steam Support is worth exactly zero, which is precisely the same amount of time that was put into thinking this site-wide ban through.
BTW, for laughs … I can still communicate on the forums by editing other peoples posts. That works, but API keys / pwd recovery does not. My account is a paper weight, but at least I can change other peoples posts.